5 Reasons RPA Is Key to Remote and Hybrid Working Success for Insurance Companies

BY: Chad Spivack
DECEMBER 28, 2021

Keep employees productive, communicating, and collaborative by leveraging intelligent automation technology to their advantage.

Key Takeaways:

  • Remote and hybrid work is here to stay, and for employees to be productive, effective, and collaborate, they need access to information and streamlined processes
  • RPA implementation means a collaborative and cohesive environment, no matter where employees are
  • RPA bots can perform mundane tasks more accurately and more quickly than humans, freeing up staff for more important work
  • RPA prevents communication silos and supports IT staff by automating daily technical support
    Enabling remote team success takes more than technology, but RPA can help you get there

Remote and hybrid working models are here to stay. While this isn’t suitable for some industries, a recent analysis of the future of long-term remote work discovered that highly skilled and educated workers in many industries could work remotely as effectively as they could in the office.

CEOs, CTOs, and CIOs take note: Insurance companies are one of these industries. The research found that 76% to 86% of the time spent on tasks such as analyzing information, processing claims, and underwriting can be performed remotely with no productivity loss.

The challenges lie in creating a cohesive and collaborative environment and the technological support needed to ensure efficient, effective work. Robotic Process Automation (RPA) customized for your business and regulatory requirements enables bots to automatically perform routine tasks and integrate them into remote workflows with no need for employees to be on site.

RPA implementation makes back- and front-end systems work better for your insurance company and your staff. Let’s find out how.

How RPA supports remote work

Given the industry’s overall reluctance to embrace digital transformation, it’s ironic that the insurance industry is one that’s best suited for remote work success. As digital solutions have been adopted, insurance executives have found they can hire top talent regardless of geography and build virtual agile teams that can provide advice, make sales, and handle claims remotely.

RPA software bots perform mundane digital tasks with tools that emulate the way humans interact with software. As an example, let’s look at the tedious task of logging into an application and moving files and folders or doing endless copy/paste in a document.

With RPA implementation, if you watched what’s happening on a monitor, you would think a human was conducting the session. The automation of tedious manual tasks as well as rule-based business processes improves the processes involved but also elevates the work experience of humans.

RPA allows employees to easily communicate, collaborate, and support each other, no matter where they are. This means your staff can dedicate their time and talents to higher-value projects. On a practical, everyday level, this is how RPA can support both your business and your remote workers.

1. Reduce repetitive tasks and perform them more accurately

RPA bots can perform rule-based tasks like extracting information and moving files and folders all with 100% accuracy. This means automating things such as:

  • Data entry
  • Gathering policyholder data from different sources
  • Reading and scanning data
  • Insurance period verification
  • Error flagging in data
  • Policy management

These bots also can be programmed to generate follow-up alerts, provide approvals, and generate a 360-degree view of available customer data.

2. Streamline the collaborative workflow

When working from home, colleagues can’t just walk over to a desk to see if a coworker is available. Leaders should recognize how this impacts efficiency. Software robots can use information from calendar activity to update availability status via whatever internal message app is used. This improves the collaborative workflow – bots can use the information in a calendar to find conflicting times and locations and attempt to reschedule.

3. Improve accessibility to legacy systems

Remote employees need flexible, easily accessible tools to work effectively and be productive. However, these systems were designed for a distinct standard of work. RPA bridges the gap between your legacy systems and the tools and workflows needed to support flexible remote work.

4. Support IT teams

Insurance company CIOs and CTOs need cost-effective solutions to effectively manage remote workers in the long run while preserving security. Automation eases the burden of daily technical support and allows IT professionals to manage more complex tasks.

The sudden shift to remote work has added a lot of pressure to operations teams, including the IT teams that maintain security while helping remote workers adapt to new technology. The remote workforce will continue to tax principal IT resources unless the right automation support framework is put in place for the long term.

5. Prevent communication silos

Communication silos impair the collaboration, productivity, effectiveness, and compliance of your team. In fact, a recent survey found that 86% of employees and executives blame a lack of effective communication and/or collaboration for workplace failures.

You can’t collaborate if you can’t effectively communicate. Using RPA to automate your front and back office allows the free flow of data across your organization and boosts collaboration. Unified access to data and consistent processes makes an efficient workflow, which in turn fosters collaboration. Everyone has access to and can share the same data.

But enabling and supporting your remote workforce isn’t just about automation. Whether it’s remote work or hybrid work, you’ll have to adjust some management processes and RPA can help.

Enable remote team success

Insurance industry leaders aren’t the only ones struggling to come to grips with remote and hybrid work. In addition to new technology, there’s a new management process. To keep productivity high and stress at a minimum, equip your teams for productivity and your business for prosperity with the following processes:

  • Schedule weekly team meetings: Give your remote employees facetime with company leaders and with each other. Setting up company-wide meetings can be daunting, but RPA bots can update meeting schedules based on employee calendars, send notes after a meeting, and schedule other events without conflicts.
  • Avoid setting-specific working hours: Within reason, and as long as it doesn’t impact customer service, let employees work whatever hours are most productive for them.

Remote and hybrid working models are here to stay, and that’s a good thing for the insurance industry: 72% of employers say staff working remotely were more productive than when they were in the office. By implementing RPA, you can equip both your employees and your business for lasting success.

RD Global equips your company for success no matter where staff is working

Remote and hybrid work may be new territory for your insurance company, but there’s no need to fear with RD Global in your corner! We are RPA experts and have helped many organizations optimize their digital experiences both internally and customer-facing. We’ll build a customized solution that fits your team and your business to make it more productive, efficient, and effective than ever before.

RD Global’s custom hyper-automation solutions leverage state-of-the-art technologies including enterprise-level robotic process automation, AI, and event-driven software without disturbing existing applications.​​ Schedule a discovery call to learn how RG Global can partner with you for success now and in the future.

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Written by Chad Spivack

"Process Architect @ RD Global. IT professional with expertise leading an Intelligent Automation practice. Chad has managed multiple end-to-end, automation projects and currently holds 5 separate RPA certifications."

DECEMBER 28, 2021
RD Global Empowers Insurance Companies to optimize total digital experience, unify data, and harmonize processes by developing high impact technology solutions infused with a 5-star customer experience.