Learning To Work Beyond With Robotic Process Automation

BY: Ashish Joshi
DECEMBER 5, 2019

Conducting a successful proof of concept is just like taking the baby steps in the world of business process automation. Skilled professionals have the idea that there is more to conducting such pilot projects to digital transformation. No doubt it is the first step towards getting into the process automation journey.

The increased use of robots across more than 500 global customers has encouraged other small and big ones to come forward and adopt it. It has been seen that whether the company starts its robotic process automation journey through a center of excellence or a single POC, a hybrid model comes up with time. In such a model, there is standardized governance and individualized deployment within business processes.

In case your business is planning to go for a new RPA initiative in this year, you may be really confused about from where to start. So here we are with a simple yet effective list which will help you get started. This can be considered as a whole framework for your robotic process automation solution, which includes everything right from starting, scaling, expanding and excelling.

Robotic Process Automation: Getting Started

  • Assess your current workflows, processes and tools: Know what works amazingly well for you. What processes in there needs to be altered before starting with automation.
  • Benchmark your current processes: What amount of time does it take for bringing a customer on-board and carry out the identity verifications? What is your average cost for invoice processing? Once you have the numbers, compare it with the industry standards.
  • Identify the use cases: Know which processes are good enough for robotic process automation as well as for solutions like process insight and improvement or document capture and transformation.
  • Prioritize the use cases: The initial deployment is all about making quick ROI and getting better productivity. It is important for you to showcase the success of RPA among your sponsors and within your business.
  • Launch a PoC project: Once you have done your part it is time to launch your PoC with high impact use cases like invoice portal integrations.

Scaling your RPA

  • Establish the business case: Right from saving time and costs, to improved employee and customer experiences, RPA lets you enjoy many ROI benefits. Coming up with your business use case is the right combination of science and art. It is all about having qualitative factors like improving customer retention and increasing profit margin along with quantitative ROI, which starts bringing in money within 3-6 month time.
  • Create a roadmap with the focus of scaling: Scaling in this case is all about increasing the number of robots which are deployed within a specific process or business unit. In order to know more about the roadmap you need to build for scaling, you can assess the processes which you discussed earlier in the “Getting started” section above.

Expanding your RPA

  • Come up with a RPA team that is cross-functional: This can mean anything like bringing together IT and business leaders and users who are interested in using RPA for specific use cases. It can also become the reason for coming up with Center of Excellence which is also known by Capability Center, Competency Center or Robotics Factory.
  • Across all prioritized use cases, deploy RPA: It should be your goal to focus on swift ROI and higher productivity gains for each and every new use case so as to ensure your RPA is a success across different business lines that relates with the new stakeholders. So when your RPA expansion continues, lower priority use cases can be automated.

Excelling with RPA

  • Continue innovation with RPA: Why we are using automation is a very clear thing. Once you start doing with the baseline RPA, you can expand its limit and start thinking out of the box. How can you use automation to boost customer experience, reinvent processes or make services or products better? How are you planning to stay in the competition all the while entering new markets?
  • Determine responsibilities after establishing governance: It is smart enough to start your automation journey by going for POC and prove the validity of the technology. However, it is important to take the measure of centralized control when you are trying to know the full potential of RPA across businesses.

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Written by Ashish Joshi

"After years of guiding teams of software engineers to deliver large enterprise solutions and complex data integration projects with unmatched accountability, Ashish Joshi manages our expert Research & Development team and is ultimately responsible for the financial management, quality, and timely delivery of projects for our customers.​"

DECEMBER 5, 2019
RD Global Empowers Insurance Companies to optimize total digital experience, unify data, and harmonize processes by developing high impact technology solutions infused with a 5-star customer experience.