Hyperautomation – What it is and How It is Essential to Scale Your Business

BY: Patty Nicholson
JUNE 2, 2022

Automate Almost Everything, Make Better, Data-Driven Decisions, and Future-Proof Your Enterprise

Key Takeaways:

  • Hyperautomation is one of 2022’s top technology trends, and for good reasons.
  • Hyperautomation combines technology tools and platforms to enable a more sophisticated level of automation.
  • Through a holistic approach hyperautomation allows businesses to apply automation across every department in the enterprise.
  • Accurate data and analytics rest at the core, enabling data-driven decisions that improve productivity and efficiency in every department and analysis.
  • Among other benefits, hyperautomation contributes to operational excellence and stellar customer service.
  • Hyperautomation evolves with your business, so it’s future-proof and takes your company beyond mere digital transformation by facilitating continuous improvement.

As businesses worldwide remain hyper-focused on digital transformation, the eyes of executives are looking toward hyperautomation. Hyperautomation, one of 2022’s top technology trends according to Gartner, is the next logical step for executives who want to scale their business. 

Hyperautomation is the orchestrated use of a combination of technology tools and platforms that enable in-depth, sophisticated automation leveraging artificial intelligence (AI), intelligent robotic process automation (RPA), and other technology. It applies a non-invasive low-code/no-code layer with inbuilt capabilities – a holistic approach that allows businesses to automate tasks across multiple departments, systems, and workflows.

Along with streamlining processes and improving agility, hyperautomation equips data-driven decision-making by providing accurate data and analytics at the right time in a readable, useable format. This data, formerly locked in siloed technologies, can be mapped to customer journeys to improve them, used to inform insurance underwriting, and address a number of other business challenges. 

Let’s drill down to talk about the elements of hyperautomation, its multitude of benefits for your business, and its practical application.

The Elements of Hyperautomation

Automating as many business processes as possible is the goal of hyperautomation. Efficient digital workflows are created as it converts repetitive, formerly manual processes. It does this through the orchestration of multiple tools and platforms such as:

  • AI
  • Event-driven software
  • RPA
  • Packaged software
  • Business process management suites

Other types of process- and task-automation tools, low-code/no-code tools, and integration platform as a service (iPaaS) are also often used. The elements of your own hyperautomation project may vary.

How hyperautomation is different from automation

You might wonder how automation is different from hyperautomation. The difference is in the technology required, its sophistication, scope, where it’s used, and the outcome.

  • Required technology: With automation, automation tools are used. With hyperautomation, the same process is amped up with AI tools and packaged software.
  • Level of sophistication: Automation uses task-oriented automation and RPA while hyperautomation facilitates process automation based on AI.
  • Scope: Automation uses a single platform while hyperautomation uses an ecosystem of technologies, systems, and platforms.
  • Coverage: Automation is used wherever it is found to be relevant while hyperautomation is all-encompassing.
  • Outcome: Automation results in efficient operations, but hyperautomation completes the same operations more efficiently and intelligently.

The Benefits of Hyperautomation

While your company may have embraced digital transformation by converting from legacy to digital processes, the true transformation comes with hyperautomation. The component technologies allow your business to evolve at scale through continuous improvement. For example, process mining technology can identify process deviations and bottlenecks so inefficiencies can be corrected.

Hyperautomation gives your company the keys to unlock its full potential by intelligently streamlining every possible business process, automating complex operations end-to-end, breaking down data silos, and enabling collaboration. Let’s take a closer look at the advantages of hyperautomation.

Productivity improves: Hyperautomation clears bottlenecks in your operational chain, which optimizes processes; automates manual, repetitive tasks; and fosters collaboration. Everything is connected, from sales to finance, to IT by integrating data, processes, and operations. Through the use of RPA combined with intelligent tools, software bots can interact with users across the enterprise.

Agility is enhanced: Compete and thrive with the ability to quickly respond to market changes and adjust your strategy on a dime to take advantage of emerging opportunities. Hyperautomation provides limitless scalability, so your business can make changes as needed.

The customer experience is taken to new levels: With hyperautomation, agents get a 360-degree view of the customer because data is no longer siloed. In addition, because robots are taking care of repetitive tasks and some chat functions, they have the time to handle challenging issues that require more human interaction. Hyperautomation also enables hyper-personalization, something that every customer wants.

Analytics and Insights are super-charged: Unleash the potential of your data. Sometimes when you’re in the weeds of day-to-day business operations, it’s difficult to understand where inefficiencies are, what needs improvement, and how to optimize processes. The advanced analytics capabilities of hyperautomation give business leaders the deep insights they need to understand current trends, predict future outcomes, and make the data-driven decisions that power the modern enterprise.

Data accessibility and storage are improved: Hyperautomation, built on a premise of software and process integration, allows seamless interaction between cloud data storage and your on-premises infrastructure. As cloud/hybrid solutions have come to the fore, it’s essential that systems are integrated. Hyperautomation facilitates effortless communication between every system, which ensures that all core systems can access data from the same centralized storage location.

Hyperautomation is one of today’s hottest technology trends because it is future-ready. It gives you the ability to read deeply into business processes to understand how they work and how to improve them to reach operational excellence. Best of all, hyperautomation evolves and grows with your enterprise, so it will never become obsolete.

Scale and future-proof your business with RD Global

Hyperautomation provides the means for data-driven insights and business intelligence. This means fast and accurate data processing – in real-time – of structured as well as unstructured datasets. RD Global can take your company beyond its digital transformation to a sky’s-the-limit scenario with secure data and hyper-automated operations.

RD Global’s custom hyperautomation solutions leverage state-of-the-art technologies including enterprise-level robotic process automation, AI, and event-driven software without disturbing existing applications.​​ Schedule a discovery call to learn how RG Global can partner with you for success now and in the future.

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Written by Patty Nicholson

"With an exceptional ability to execute and implement enterprise-wide, highly complex strategic initiatives building trust with teams and cross-functional partners, and over 20 years of demonstrated leadership skills, Patty Nicholson oversees all operations while maintaining a commitment to 5-star customer success. Most of her career has been working with insurance organizations on ways to automate manual processes to new digital platforms."

JUNE 2, 2022
RD Global Empowers Insurance Companies to optimize total digital experience, unify data, and harmonize processes by developing high impact technology solutions infused with a 5-star customer experience.